MWM: What is one of your favorite memories starting
out as a loan officer?
CC: I’m one of those women that cry at Charmin® commercials! I am emotional and just love seeing beautiful
things, and I’ll never forget the first time I was at a closing
table with a couple that I had given financial advice. They
were getting their first home and as the keys were passed
across the table, they started crying. I got this huge opportunity to watch this special moment, and I didn’t take it for
granted. Here I was sitting at the table watching someone
cry because of me helping them, and I thought what else
could I ever possibly want to do.
MWM: Why do you think we don’t have very many
women in leadership positions in the mortgage industry?
CC: You know, it’s interesting, because I don’t think many
people in general even know that our industry exists in
the sense of a career path. I would have never gotten into
it if I hadn’t joined a bank and asked what the mortgage
department was because there was a job posting there.
You know, I think what I’m seeing is there are more women
than ever in a leadership role in our industry, not as many,
of course, as in the male role, but I think it’s on the rise
as people are seeing the value and the incredible insight
women have. I think in the old days there were primarily
more male loan officers, and female leaders in our industry just didn’t evolve because there just weren’t that many
within the sales arena. So, I’m excited about what the future
holds, especially as I’ve traveled the country and get to
meet these female executives and owners of mortgage
companies. It’s pretty exciting.
MWM:As we see more women moving into leadership,
do you foresee any potential barriers to women developing their careers or pursuing leadership aspirations in this
CC: You know there can be barriers if you think there are.
I’ve always had the mindset that there are not any. There’s
a speech that I do where I talk very specifically about the
three most powerful words for any human being and, when
you own these three words and you literally embrace
them, then there’s nothing that’s going to stop you. The
three words are: I am responsible. So, I am responsible if
I don’t get promoted. I am responsible if I don’t get advanced.
I’ve always believed that it’s not that I’m a female or
that I’m Hispanic, but that I own it and I must perform. So,
I never saw those factors as barriers. I was the only female
at the executive table at my last company prior to opening
mine. And you know, people have asked me on a regular
basis what it’s like, and I always think, I don’t know what it
isn’t like. I continued to get promoted, and I believe it was
a result of some things that I did without thinking about
barriers. I would advise women now to take ownership in
their own performance to help them in their advancement.
They might not initially think of that as a priority, but that is
my advice on how to get into a leadership role.
MWM: What advice would you give to women that would
like to move into leadership roles?
CC: In looking back as I studied leadership later in life, I
realized I did some things accidently, that resulted in promotions and opportunities. One is I didn’t think of myself
as a man or woman, but, I did self-promotion way better
than most people today. What I mean by that is when I
would accomplish something, I wouldn’t just keep it hidden.
I would send an email to my direct manager and say, ‘hey,
just wanted to let you know what I got accomplished.’ Now,
that sounds so easy, and you would think everybody does
it; but, I’m going to tell you, to this day, I have to coach individuals even in my own company to give me insight about
what they’re getting accomplished.
If you are getting things done on a day-to-day basis,
accomplishing something big, you need to let your leader
know. They will take note of a quick email, a quick com-