Many would say that an executive-level career in
the financial services industry is becoming more
difficult. What energizes you to continue to stay
the course every day?
I stay energized by our industry’s mission to support housing in America. We facilitate safety and stability for people. Our industry builds neighborhoods
and communities, and we create jobs and fuel economic growth. We work on the front lines serving the
President & CEO, Pulte Mortgage
President & CEO, Pulte Financial Services
dream of homeownership. Our mission gives us a noble
purpose in dealing with day-to-day business challenges, and
there is still plenty of work to be done in getting housing
back on solid footing.
In addition, from a competitive perspective, I firmly believe that the companies that can navigate through today’s
tough environment by building efficient and transparent
manufacturing processes for consumers, implementing new
regulatory rules, and making compliance part of company
culture will differentiate themselves and be highly competitive. Reaching these goals is very motivating.
What are the three things you think about if you
awaken at 3 a.m.?
I am only up at 3 a.m. if I don’t think we are maximizing
our potential on the most important things. Some of the
most important things for us to “be the best at” would be
creating an extraordinary home-buying experience for the
customer, improving efficiency to address increases in the
cost to produce, instilling strong corporate governance and
regulatory compliance, and developing a healthy company
culture for our employees. These goals don’t keep me up
at night; they are my favorite challenges to spend time on.
What was your first job, and, what was your first job
in financial services if that is different?
My first job was as a Physical Education teacher and
gymnastics coach. When I relocated and could not find a
regular teaching job, I got work as an office manager at a
mortgage banking firm. I soon learned that being office
manager included ordering appraisals. Since then I have
worked in processing, underwriting, secondary marketing,
and a variety of production-management roles.
Education and role opportunities are important factors to success as are mentor relationships. Have you
had mentors, and, if so, how have those relationships
contributed to your journey?
I have never been in a formal mentorship program but
have learned from observing the strengths of many past