Communication is arguably one of the most important busi- ness skills, especially
in the mortgage industry where
complex information must be
conveyed and disseminated with
clarity, client emotions sometimes
run high, and prompt deadlines can lead to time
constraints when communicating. Yet, many of us have
not been given the proper training to communicate
effectively with clients and colleagues.
More than simply words, effective communication combines a host of needed skills that include the
ability to communicate clearly and assertively, managing stress and emotions during conversation, being an
engaged listener, and the capacity to recognize and
tune into non-verbal cues.
Focus on One Conversation at a Time. If you’ve
ever had a conversation with someone who is con-
stantly looking around the room, checking texts on
their phone, or seems overtly distracted while you’re
talking with them, you know how frustrating it can
be. You can’t communicate effectively if you’re mul-
titasking. Take the time to offer each person you’re
conversing with your undivided attention by showing
genuine interest in what they’re saying, asking ques-
tions, making eye contact, and providing feedback.
Rather than focusing on being a better communicator
during conversation, be an engaged listener and focus
on what the person is saying with the intent to better
understand and respond to them.
Tune into Non-Verbal Cues. They say actions
speak louder than words. The truth is, oftentimes
we’re communicating without saying a single word.
During conversation with others, it’s important to be
aware of the message you’re conveying via your own
body language as well as the non-verbal cues you may
be getting from those with whom you are communicating. Simple body gestures such as folded arms, lack
By Kathy Glyselinck
Secrets of Great Communicators
7 Strategies You Can