difference between a depository and non-deposito-ry. I was also concerned about all of the news about
the mortgage industry, and it just did not seem like a
stable industry to me. My friends kept talking about
how the company was a start-up, had a lot of opportunity, and was a great environment so I decided to
give it a try.
Tell us how you worked your way into your present position.
I fell into it by accident, but stayed because of data
and spreadsheets which is what I love to work on.
Originally, I was hired as an Administrative Assistant
for one of the company founders. After two days,
they felt my skill set was suited to compliance and
sent me to that department. I started by managing
disbursement of construction funds. My present role
became available and it seemed like something I
would enjoy doing every day. I was the third person
in the department so it gave me a great opportunity
to learn. I have been in compliance ever since.
What advice would you give to college graduates or high
school graduates that are interested in being in the mort-
There are many facets of the industry and it is important to find the one that fits your skill set and
personality, versus just staying in a position you were
originally hired into. Define what you want to do each
day, and then do some research and try to get in
that department. Every company is so different, it is
important to find a company that helps you grow into
where you want to be.
What skills do you think are best to possess in order to
thrive in the mortgage industry?
General business skills, such as the use of the Micro-soft office suite of products. I am really surprised by
the number of people who do not know how to use
those products. Resiliency is important in this industry, because you can get a lot thrown at you with a lot
I also believe it is important to focus on the consumer and their needs as a starting point versus, just
a process for the sake of a process. This larger view
of the mortgage world will allow you to see the why of
what you do, and that will lead to different opportunities for you down the road.
What do mortgage companies need to do in order to attract a younger work force? What are they getting right
and what are they missing?
You don’t need to be Google! Millennials are looking for a lifestyle and not just work. Things that
make them feel appreciated and benefits they can
afford, like healthcare. Millennials also like flexibility
in hours, because they work different hours. Fluid
and flexible is the reality of employees today, and it
is important to embrace that change over what used
to be. Certainly, working remotely instead of wasting
commute time, is also more popular with this generation.
What do senior-level managers or company owners need
to know about attracting younger talent that they haven't
quite figured out yet?
Mentoring and training are important. I was fortunate that my first manager was focused on helping
me to acclimate to the industry by answering questions and explaining things. Just the language of this
industry is overwhelming to the novice. You can read
about the acronyms of our industry all day long, but
until you put them to practice and have others to ask
about them, it just will not make sense. Training and
resources are very important and one that will help
with onboarding more Millennials. Training is a common standard practice of corporate environments,
but not as much with all mortgage companies. Our
company is pretty strong in that area, so I feel fortunate.
Any final advice?
Don’t let anyone say you can’t just because. Do
your own research and pave your own way. You can
have a very positive impact regarding what is here
now, and what can be established. Just remember
to be respectful!
Elizabeth is the Sr. Corporate Licensing and Reporting Administrator for Movement Mortgage.
She can be reached at firstname.lastname@example.org